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Contact Center Availability & Remediation
Contact centers are the primary interface between you and your customers. When contact center applications fail you run risk of losing money and clients. Arbitrator's Contact Center Availability and Remediation module offers real-time monitoring and disruption management for key contact center applications.
Real-time CC Server Monitoring
Proactively monitors contact center server environmentals, notifying you of changes in server health.
CC Application Monitoring
Provides real-time visibility to contact center applications and services - giving you peace of mind that your contact center applications are up and available.
Automated Disruption Management
Provides early warning and notification of potential server and application risks, and automates response management including custom notifications, problem escalation, and automated application recovery.
Multi-Application Recovery
Rather than a single application, the majority of contact center applications are a series of interdependent applications and services. The Contact Center Availability Module automatically recovers failing applications - and their dependent applications - ensuring service availability is maintained and applications are recovered quickly.
Security Modules
SIM
Threat Prevention
Log Management
Compliance Modules
Sarbanes-Oxley (SOX)
HIPAA
PCI
GLBA
Systems Modules
Asset Health
Application Health
VoIP Modules
VoIP Quality Management
Contact Center Resiliency
SIM
Threat Prevention
Log Management
Compliance Modules
Sarbanes-Oxley (SOX)
HIPAA
PCI
GLBA
Systems Modules
Asset Health
Application Health
VoIP Modules
VoIP Quality Management
Contact Center Resiliency