You offer critical contact services for your customers however Service Quality is the only metric that matters. Being efficient and effective keeps your customers happy while enabling you to optimize your resources and drive overall value to your business. The dynamic data on your customers is the only link to help your understand how you are performing. With AnalytiX you can use all of your data to correlate the multiple channels your customers use to acquire and consume your services. This cross channel correlation enables the efficient delivery that drives real business value for your operations.
Your customer doesn’t do business with you without comparing products, rates and services while also analyzing how the services best fit their business needs. So why would you analyze your operations by only using partial data sources. With AnalytiX you can unleash all of your data so you can effectively design and deliver the most efficient service value to your customers. That’s what drives loyalty, keeps your customers away from your competition and exponentially grows your business.
With AnalytiX you can have one view of your operational performance along with a model of how your customers utilize your services.
Regardless of the domain that your service deliverables operate, AnalytiX collects all of the log data to give you critical information on your customers and how your business is performing for you and them.