Service Quality is your product but the dynamic data on your customers is the only link to help your understand how you are performing. With AnalytiX you can use all of your data to correlate the multiple channels your customers use to acquire and consume your products. This cross channel correlation drives real business value for your operations while enabling you to deliver an optimal value experience to your customer.
Your customer doesn’t do business with you without comparing products, rates and services while also analyzing how the services best fit their business needs. So why would you analyze your operations by only using partial data sources. With AnalytiX you can unleash all of your data so you can model a customer journey, provide real intelligence on customer interaction experiences and insure the infrastructure performance is at optimum. That’s what drives loyalty and keeps your customers away from your competition.
With AnalytiX you can have one view of your operational performance along with a model of how your customers utilize your services.
Whether it is in wholesale, retail, enterprise, SMB or mobile service delivery analysis, AnalytiX collects all of these logs to give you critical information on your customers and how your business is performing.