New solution provides real-time performance and availability monitoring for critical Nortel Contact Center environments, and automates recovery of failed contact center applications
 

TAMPA, Nortel Worldwide User Conference, Booth #411 June 11, 2007 — layerX Technologies, a pioneer in delivering real-time threat management and security policy enforcement solutions for enterprise clients, today announced CARE, the industry’s first real-time application monitoring and resiliency solution for Nortel Contact Center environments. The CARE solution, a joint collaboration between layerX and Shared Technologies, provides customers real-time visibility to the performance, utilization, and availability of their Nortel Contact Center Suite, and allows them to enable automated procedures that can detect and recover a single failed CCS service or an entire set of failed CCS services including other dependent services.

“Integrating and maintaining availability for critical contact center environments is vital to our customers, and a key contributor to our business success” said Jeff Graham, Chief Technology Officer for Shared Technologies. “With the addition of CARE to our contact center portfolio, not only can we offer an added level of service capability to our clients, but it enables us to automate fault management for critical contact center environments.”

“We are very excited about the CARE launch” said Michael Kay, Vice President of Market Development for layerX. “It allows us to demonstrate the flexibility of Arbitrator™ by addressing a genuine fault management need in mission critical contact center environments, and opens the opportunity for layerX to address other voice and telephony market needs through our joint collaboration efforts with Shared.”

CARE, available for Contact Center Suite 5.X and 6.0 environments, is the only solution available that provides clients with a single environment for monitoring and maintaining availability for their Nortel Contact Center environments.

CARE is available immediately as an optional policy module within layerX’s flagship distributed management platform, Arbitrator™, or as a subscription service from Shared Technologies, Inc.

# # #

About layerX Technologies
layerX Technologies, a wholly owned subsidiary of Shared Technologies, delivers security, systems, and process management solutions that help organizations gain deeper visibility into, and control over, their existing security processes and infrastructure. layerX Technologies solutions are built on the layerX patented security transport architecture. Founded in 2006, layerX Technologies is headquartered in Coppell, Texas. For more information about layerX Technologies, visit www.layerxtech.com or call (866) 277 9850.

The layerX name and logo, Threat-Share and Arbitrator are trademarks of layerX Technologies. All rights reserved.


About Shared Technologies
Founded in 1974, Shared Technologies is a recognized national total solutions provider and supplier of converged and IP telephony technology to the national enterprise business community. Shared Technologies is a privately held corporation, based in Coppell, Texas, operating in forty-eight markets in the United States. For more information about Shared Technologies, visit www.sharedtechnologies.com.