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Service Provider Solutions

At layerX we understand the responsibility of providing top-tier services, while solving the unique challenges your customers bring to the table. With customer budgets increasingly shrinking, and requirements ever growing, you need a solution that is proven exceptional in the Service Provider arena, and can effectively manage more with less.

Key Functionality
  • Comprehensive Alert Management
  • Automated IT Functions
  • System, Convergence, and Application Data in One Consolidated View
  • Unparalleled Asset Management
  • Configurable, Automated Reporting
  • Cross Platform Support through Rich Internet Application Delivery
  • Flexible Solution Base
  • Proactive Problem Remediation
  • Fully Integrated White Label Customer Portal

Service Provider Friendly

Our solution provides the ability to view issues by location, customer, or alert owner, reducing shift change confusion over "Where did this alert come from?" and "Who worked on it, and what's its status?" Our comprehensive alarm board view allows you to organize alarms by client, and filter by severity, allowing you to focus on what matters most. This simplified view of your client networks allows service providers the opportunity to visualize what matters most, and to proactively manage clients.

 

Provide a Single Point of Contact Solution

Providing your staff with richer information means less escalation, and less time spent waiting for answers. layerX Service Provider solutions provide the ability to view systems, convergence and application data all in one streamlined interface, allowing your staff to see what really caused an event to occur. Integrated alert journals and ownership logs, allow your technicians to see what was done about a particular alert, and to prove an SLA has been met.

 

Manage Costs

As a fully integrated, full service solution layerX allows you to manage your costs by eliminating unnecessary customization, tool integration, and staff training. layerX provides alert management, analysis, remediation, and customizable reporting, all in one simplified environment to reduce the time associated with detecting, isolating, and remediating problems. layerX's unique one-tool multiple solution approach, allows you to manage alerts and assets through a scalable single-pane-of-glass, reducing your expense associated with time spent searching for issues throughout networks. prism's automation tools can automatically diagnose and alert you to client problems, driving down your time to response, and reducing time to resolution for your clients.

 

Infinite Scalability

Whether you are just starting your managed services offering or you are a seasoned firm with many established customers our architecture allows for maximum growth potential. Our multi-tenant environment allows you to manage many customers simultaneously, saving time and cost associated with managing and remediating alerts.

 

Alarm Management for Service Providers

Our multi-tenant alarm management environment provides visualization into multiple client networks from within one streamlined tool, driving down the time spent locating and responding to errors.

 

Event-Driven Response

Along with automatically detecting problems within your network, response actions can include multiple levels of notificaton, escalation, and even control actions. With prism, common remedy actions can be automatically performed for you - saving you time and operational expense. Automation tactics are policy-based; allowing you to set thresholds based on customer's business needs and create customized remediation controls.

 

Customer Friendly Solutions

Our fully customizable white-label customer portal, allows you the option of sharing specific information with your customers, on a per-customer basis.