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VoIP Quality Management

With the adoption of VoIP and IP Telephony, enterprises now face the additional challenge of managing and maintaining converged infrastructures that support both data and voice traffic. prism for VoIP quality management provides a single environment for monitoring, analyzing and managing voice quality assurance for VoIP environments.


Key Features
  • Real-time ability to Track, Evaluate, and Report on Call Quality Metrics
  • Call Path Tracking & Analysis
  • Comprehensive Latency, Jitter, Packet Loss and Trunk Analytics
  • Compatible with Nortel, Avaya, and Cisco
  • Automated Diagnostics, Disruption, and Remediation Management
  • Real-time Contact Center Server and Application Monitoring
  • Cross Platform Support through Rich Internet Application Delivery
  • Flexible Solution Base

Call Quality Monitoring

prism proactively monitors key call quality metrics across your critical VoIP systems and applications, providing instant visibility to call quality trends. Statistics for latency, jitter, and delay are displayed for each call path, as well as device trunk reports, providing deeper statistics and metrics. 


Real Time Metrics Tracking

Unlike traditional voice quality tools that rely on delayed statistics, prism visualizes both real-time and historical call quality metrics - enabling administrators to isolate and manage problems as they occur within the network, or over longer periods of time. Real-time access to call-path analysis allows technicians to discover where the problems are occurring faster than traditional VoIP quality monitoring statistics which give no insight into the network devices and configuration. 


Automated Diagnostics

prism's integrated response system automatically performs path and system diagnostics, as problems are detected, helping you isolate problems as they occur. Automated synthetic transactions may be launched on-demand, or as part of scheduled diagnostic routines. 


Automated Remediation

Along with automatically detecting problems within your network, response actions can include multiple levels of notification, escalation, and even control actions. With prism, common remedy actions can be automatically performed for you - saving you time and operational expense. Automation tactics are policy-based, allowing you to set your thresholds aligning to business needs and create customized remediation controls, reducing downtime & customer facing system outages. 

 

Multi-vendor compatible

prism's VoIP Quality monitoring and management solution is compatible with Cisco, Nortel, and Avaya IP Telephony implementations and provides a single environment for managing VoIP quality across your multi-vendor environment.