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VoIP QoS Monitoring & Management

layerX's convergence solutions focus on providing a single environment for detecting, isolating, and remediating VoIP service and quality issues. prism, layerX's visualization and workflow tool, allows for complete monitoring & control of the voice and data networks for Enterprise & Managed Service Provider environments alike.

Problem Isolation

Knowing that something is wrong is not enough- you must know where the problem is occurring in order to act swiftly. prism's advanced event correlation capabilities allow you to look at discrete events and all corresponding information to know exactly what caused a problem to occur. Proactive management via instant notification of changes in system health combined with historical trends allow you a complete view of your infrastructure.

End to End Call Quality Monitoring

prism's real time end-to-end quality monitoring and problem detection allows you to know exactly what is going on in your voice infrastructure immediately, allowing you to ensure end user experience. Analyze metrics associated with convergence management such as jitter, latency, packet loss, and trunk reports. Synthetic call metrics provide proactive problem notification and isolation.

Key Features

Real-time ability to Track, Evaluate, and Report on Call Quality Metrics
Call Path Tracking & Analysis
Comprehensive Latency, Jitter, Packet Loss and Trunk Analytics
Compatible with Nortel, Avaya, and Cisco
Automated Diagnostics, Disruption, and Remediation Management
Real-time Contact Center Server and Application Monitoring
Smart Multi-Application Recovery
Cross Platform Support through Rich Internet Application Delivery
Flexible Solution Base

Service Quality Issue Remediation

Built in remediation capabilities allow you to take your management of your voice infrastructure to a whole new level. Our response capabilities go way beyond simply alerting, to actual automated problem remediation. Response actions can include multiple levels of notification, escalation, and even control actions. With prism, common remedy actions can be automatically performed for you - saving you time and operational expense. prism automatically performs path and system diagnostics, and provides notification as problems are detected allowing you to manage problems as they escalate.

Vendor Independent Monitoring

Most environments are not limited to a single vendor within their voice infrastructure. prism's VoIP quality of experience management is compatible with Cisco, Nortel, and Avaya IP Telephony implementations and provides a single environment for managing VoIP quality across your multi-vendor environment.