Contact About Careers News & Events Community

VoIP QoS Monitoring & Management

VoIP QoS Monitoring

layerX's convergence solutions focus on providing a single environment for detecting, isolating, and remediating VoIP service and quality issues. prism, layerX's visualization and workflow tool, allows for complete monitoring & control of the voice and data networks for Enterprise & Managed Service Provider environments alike. Download the Vendor Evaluation for Convergence Management to learn more!

VoIP QoS Problem Isolation

Knowing that something is wrong is not enough- you must know where the problem is occurring in order to act swiftly. prism's advanced event correlation capabilities allows you to look at discrete events and all corresponding information to know exactly what caused a problem to occur. Proactive management via instant notification of changes in system health combined with historical trends allow you a complete view of your infrastructure.

End-to-End QoS Monitoring

prism's real-time, bi-directional, end-to-end VoIP QoS monitoring and problem detection allows you to know exactly what is going on in your voice infrastructure immediately, allowing you to ensure end user experience. Analyze metrics associated with convergence management such as jitter, latency, packet loss, and trunk reports. Synthetic call quality metrics provide proactive problem notification and isolation.

Key Features

Real-time ability to Track, Evaluate, and Report on QoS Metrics
Call Path Tracking & Analysis
Comprehensive Latency, Jitter, Packet Loss and Trunk Analytics
Compatible with Cisco and Avaya Red & Blue product lines (legacy Nortel)
Automated Diagnostics, Disruption, and Remediation Management
Real-time Contact Center Server and Application Monitoring
Smart Multi-Application Recovery
Cross Platform Support through Rich Internet Application Delivery
Flexible Solution Base

VoIP QoS Issue Remediation

Built in remediation capabilities allow you to take the management of your voice infrastructure to a whole new level. Our problem response goes way beyond simple alerting, to actual automated problem remediation. Threshold based response actions can include multiple levels of notifications, escalation procedures, and scripted control actions. With prism, common remedy actions can be automatically performed for you - saving time and operational expense. prism automatically performs path and system diagnostics, and provides notification as problems are detected allowing you to manage problems as they escalate.

Vendor Independent Monitoring

Most environments are not limited to a single vendor within their voice infrastructure. prism's VoIP quality of experience management is compatible with Cisco, and Avaya Red & Blue IP Telephony implementations and provides a single environment for managing VoIP quality across your multi-vendor environment.