Aspect helps enterprise contact centers deliver remarkable customer experiences across every conversation and every channel. As the global leader in customer engagement solutions, Aspect's unified interaction management, workforce optimization and back-office solutions seamlessly orchestrate people, processes and touch points for today's top brands in aviation, financial services, healthcare, manufacturing, telecommunications and retail.
LayerX provides Aspect with centralized data analytics and performance management solutions for premise and cloud based users.
ScienceLogic delivers the next generation IT monitoring platform for the network of everything. With over 1,000 dynamic management Apps included in the platform, our customers are able to intelligently maximize efficiency, optimize operations, and ensure business continuity. We deliver the scale, security, automation, and resiliency necessary to simplify the ever-expanding task of managing resources, services, and applications that are in constant motion.
The combined ScienceLogic and LayerX solution offers a high level overview of how Unified Communications systems are operating as a service combined with deep insight driven by extensive analysis of log and call data for enhanced troubleshooting. This advanced API based integration offers customers a complete view into both UC applications as well as the underlying and supporting infrastructure. LayerX provides integrated views into Call Detail Record activity and performance along with comprehensive voice path analysis. The partnership with LayerX and ScienceLogic has brought two best-of-breed solutions to offer the most complete solution for UC management available on the market today.
Cisco is the worldwide leader in networking that transforms how people connect, communicate and collaborate. Founded in 1984, Cisco is celebrating 25 years of technology innovation, operational excellence, and corporate social responsibility. Cisco is headquartered in San Jose, California.
LayerX Technologies is a registered solution partner in the Cisco Solutions Partner Program (SPP). This program provides for interoperability certification, technical, marketing, and sales tools including Cisco Marketplace.
LayerX Technologies advanced data analytics providing log and event management to optimize IT performance across the breadth of the Cisco environment of networking, storage, UC and security.
Zenoss is the global leader in hybrid IT monitoring and analytics software, providing complete visibility for cloud, virtual and physical IT environments for more than 40,000 global organizations. Zenoss customers gain IT performance and risk insights into their unique IT ecosystems through real-time analytics that adapt to the ever-evolving data center and cloud, enabling them to eliminate disruptions and accelerate business. Visit www.zenoss.com for more information.
Combining the power and insight of Zenoss and LayerX, customers can utilize a single consistent dashboard to view all data within a Unified Communications environment, examine log files, collect NetFlow information, and monitor the entirety of their global IT infrastructure that supports it. With deep API integrations across both platforms, Zenoss and LayerX seamlessly provide IT Operations with the visibility they need to support consistent performance quality across all business services.
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world.
LayerX Technologies is a registered member in the DevConnect partner program. The DevConnect program provides for interoperability certification, technical, marketing, and sales tools.
LayerX provides an advanced data analytics solution to manage performance of all elements of the Avaya UC solution. The elements include UC Quality, Network Performance and Secure Log Analytics for voice, video and applications.
Amazon Web Services is a global leader in providing cloud hosting solutions that provides businesses, non-profits, and governmental organizations with a flexible, highly scalable, and low-cost way to deliver their websites and web applications.
LayerX is a Technology Partner within the AWS Partner Network, which is a global program that provides partners with the technical information and sales and marketing support they need to accelerate their business on AWS.
AWS offers an application logging capability called Cloudtrail that records AWS API calls for customer accounts and delivers log files to them.
LayerX has a module that easily enables customers to analyze large volume of Cloudtrail logs and to receive alerts on access violations, misconfigurations and resource usage.
LayerX AnalytiX provides compliance reporting and dashboard analysis based on the details obtained from the Cloudtrail logs.
Microsoft Lync is an enterprise-ready unified communications platform. Lync provides presence, instant messaging, voice, video and collaboration.
LayerX Technologies is a registered developer in the Microsoft Developer Network (MSDN) partner program. The MSDN program provides for interoperability certification, technical, marketing, and sales tools.
LayerX AnalytiX provides real-time analytics on the signaling and media throughout the life of a call and provides quality metrics based on modality and transmission media.
ServiceNow is the enterprise IT support cloud company. They transform IT by automating and managing IT service relationships across the global enterprise. Organizations deploy their service to create a single system of record for IT and automate manual tasks, standardize processes, and consolidate legacy systems. Using their extensible platform, their customers create custom applications and evolve the IT service model to service domains inside and outside the enterprise.
LayerX Technologies' integration with ServiceNow combines the best-of-breed in advanced data analytics and performance management with the best-of-breed in cloud based IT service management applications.
PerformanceNet Management Group or PNet, is a subsidiary of American Operations Corporation, and was founded in 2004 to assist the AOC operating companies to manage and measure their program deliverables to the Federal Government. The proven success of PNet internally to the AOC organization led to its offerings becoming available to the Federal Government, its agencies and commercially as well.
Personalized, experienced based consulting, project / program support, IT consulting, performance management and benchmarking are PerformanceNet Management Group's primary offerings. They represent unprecedented value in the market by offering skilled resources, delivering a broad range of performance building recommendations and deliverables.
LayerX and PerformanceNet partner in providing advanced data analytics to Enterprise and US Government customers. PerformanceNet is the contractor supplying LayerX solutions under the General Services Administration (GSA) contracting number GS-35F-038CA.